Hacker News·4 min read·medium
A pharmacy chain in Vermont implemented AI for efficiency
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✦AI Summary
A pharmacy chain in Vermont and New York is facing backlash after implementing an AI tool for prescription refills that customers report is inaccurate and confusing. Users claim the system misidentifies medications and fails to provide necessary information, leading to privacy concerns and operational delays.
In voicemails, spam folders and text messages across Vermont, an artificial intelligence tool is filing through years of pharmaceutical records, incoherently listing drugs and requesting the wrong refills on sensitive medication.
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