The Hindu·2 min read·easy
BPCL launches AI-enabled chatbot for customer services
T
The Hindu Bureau
✦AI Summary
Bharat Petroleum Corporation Limited (BPCL) has launched an AI-powered chatbot named 'Urja' to streamline customer service across multiple languages. The tool supports various tasks including LPG booking and fuel station location, aiming to unify the digital customer experience.
Bharat Petroleum Corporation Limited (BPCL) has launched ‘Urja’, an AI-enabled chatbot designed to provide digital customer services through its website and WhatsApp, according to a release.
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