Quartz·2 min read·medium
Chatbots outscore therapists on empathy only because they're built to agree with you
✦AI Summary
This article argues that high empathy scores in AI chatbots are misleading, as they reflect a tendency to agree with users rather than genuine clinical skill. It suggests that effective therapy often requires challenging patients rather than providing constant validation.
Chatbots' high empathy scores really measure agreeableness, not clinical skill. Patients in crisis need pushback more than constant validation
technologyhealth
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