Cyberabad civic body directs Swiggy, Zomato to delist unlicensed food outlets, seeks details on customer review policy

The Cyberabad Municipal Corporation has ordered food delivery platforms Swiggy and Zomato to delist unlicensed food outlets. The platforms must also provide transparency regarding their customer review and hygiene rating methodologies.
The Cyberabad Municipal Corporation (CMC) has issued a set of compliance directions to online food delivery platforms Swiggy and Zomato, mandating stricter verification of food establishments listed on their platforms to strengthen food safety, public health and consumer protection within the civic body’s jurisdiction.
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