The Hindu·4 min read·medium
New CEO wants IndiGo to be 'airline of choice'
J
Jagriti Chandra
✦AI Summary
New IndiGo CEO William Walsh aims to shift the airline's strategy toward earning customer trust rather than relying on its dominant market position. This follows a period of operational instability and ongoing investigations by the DGCA and the Competition Commission of India.
In his maiden town hall address as IndiGo’s chief executive, William Walsh underscored the need to make the airline one that passengers actively choose, instead of one they fly because of its monopoly on many routes.
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