Philips Hue Offers Free Bridge Pro Replacements After Firmware Update Triggers Smart Lighting Firmware Bug

A recent Philips Hue firmware update has prompted Signify, the company behind the smart lighting brand, to offer free Bridge Pro replacements for a small number of affected customers.The issue was linked to a specific firmware update that caused certain Bridge Pro hubs to become permanently unusable under rare conditions. Although the number of impacted devices was limited, the incident has drawn attention among smart home users who rely on Philips Hue products for daily lighting automation.According to Philips Hue, the problem affected fewer than 100 Bridge Pro devices worldwide. The company has since released a newer firmware version designed to prevent the issue while also providing replacement hardware to eligible customers regardless of warranty status.Philips Hue Offers Free Bridge Pro ReplacementsSignify confirmed that customers whose Bridge Pro hubs were affected by the firmware bug can receive a free replacement device. This applies even if the original warranty has already expired.The company advised affected users to contact Philips Hue customer support to begin the replacement process. Once eligibility is confirmed, a replacement Bridge Pro hub will be issued without additional cost.While receiving a new device solves the hardware problem, users should be aware that restoring an existing smart lighting setup may require additional time because system backups are currently limited.What Caused the Bridge Pro Firmware Bug?The issue was associated with firmware version 2071353020, which started rolling out in June 2026. Philips Hue explained that the firmware bug occurred only when several specific conditions happened at the same time.The affected Bridge Pro devices generally met the following criteria: