The Hindu·3 min read·medium
QR code system streamlines grievance redress at Madurai GRH
T
The Hindu Bureau
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Madurai’s Government Rajaji Hospital has implemented a QR code-based grievance system to streamline the reporting of infrastructure and civic issues. The digital process replaces a manual memo system, allowing staff to submit complaints with photos for faster resolution by technicians or the Public Works Department.
The QR code system implemented at Madurai’s Government Rajaji Hospital earlier this year has won praise from both the public and medical professionals for streamlining ward grievance resolution.
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