Retired UK civil servants failed by pension outsourcing, government says
The UK Cabinet Office is considering bringing civil service pension administration back in-house following severe service failures by the private contractor Capita. Many retirees have faced significant financial hardship due to long delays in payment processing.
The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. The Cabinet Office has confirmed it is looking to take the scheme back in-house following ‘unacceptable’ service levels. Civil service Retired UK civil servants failed by pension outsourcing, government says Chaos of Capita-run scheme has left some people waiting up to a year for payments and in financial hardship
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