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CBC·3 min read·medium

She had 'enhanced' flood coverage, but her insurer still denied her claim

She had 'enhanced' flood coverage, but her insurer still denied her claim
AI Summary

An Ottawa homeowner was denied insurance coverage for basement flooding despite paying for an enhanced water damage package. The insurer clarified that the policy excludes groundwater flooding, highlighting a common gap in standard home insurance coverage.

She ran to grab towels and returned to find "water coming from everywhere."

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