NDTV·1 min read·medium
SpiceJet Fined Rs 1 Lakh By Consumer Protection Body Over 'Dark Patterns'
✦AI Summary
The Central Consumer Protection Authority (CCPA) has fined SpiceJet Rs 1 lakh for using 'dark patterns' in its booking interface. The authority stated these practices undermine consumer autonomy and transparency.
The CCPA said the authority had found that such practices "impair consumer autonomy, undermine informed decision-making and are inconsistent with the principles of fair and transparent consumer engagement".
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