dailynews.co.tz·3 min read·medium
Tanzania sees a remarkable rise in customer care services score
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William Lwanji
✦AI Summary
Tanzania's customer satisfaction score has risen to 67.8 percent in 2025, marking a 17.6 percentage point improvement over five years. The data, released by the Tanzania Customer Service Index, highlights progress across various sectors including banking and government services.
DAR ES SALAAM: IT has been revealed that Tanzania's customer satisfaction score has improved 17.6 percentage points in five years from 50.2 percent in 2020 to 67.8 percent in 2025.
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