Telephones Caught in Between

During the heyday of AT&T, it was often said that the telephone system was the largest machine ever built. The "hello machine" certainly was vast, but whether or not you consider it to be a single machine raises challenging questions of definition. The Internet, I think we can all agree, is not a single machine but a system of interconnected ones. The telephone network, though, felt a lot more like one device. "One Policy, One System, Universal Service" was once the slogan of AT&T, a message that the telephone network is more than just a sum of parts. The third of these principles, "Universal Service," is a key point around which telecom policy pivots even today. As the telephone system was at its apex, Universal Service became its undoing.