The Future of Funeral Services Depends on More Than Technology
Despite Botswana's rapid digital growth, many citizens continue to pay for funeral insurance in person at physical locations. The article argues that this behavior is driven by a need for tangible receipts and a lack of digital confidence rather than a simple resistance to technology.
There is a familiar scene that plays out across Botswana every month. At post offices and payment outlets in villages and towns, people queue patiently to pay their funeral policy premiums. Among them are grandparents who have honoured this commitment for decades, parents making payments on behalf of elderly family members, and even young people who continue to rely on physical payment channels.
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