BBC·3 min read·medium
Virgin Media fined £28m for preventing customers from cancelling contracts
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✦AI Summary
Virgin Media has been fined £28 million by Ofcom for implementing deceptive tactics to prevent customers from cancelling their contracts. The regulator found that agents were incentivized to hang up on callers or keep them on hold unnecessarily.
Image source, Getty Images Image caption, Virgin Media was found to have hung up on phone calls from customers seeking to switch to a better deal
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