The Verge·3 min read·medium
Why your Amazon order confirmation emails have become so unhelpful
M
Mia Sato
✦AI Summary
Amazon has begun simplifying its order confirmation emails by replacing specific product names with vague category descriptions. This change has frustrated customers who find it harder to track their purchases and worry the emails resemble phishing attempts.
Earlier this summer, Amazon customers began noticing that emails related to their online orders looked sparse: Order confirmation emails didn’t name specific items anymore, and instead listed only item categories.
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